Returns and Refunds Policy

Returns Policy

At Whittakers Family Memorials, we are committed to providing high-quality products and excellent service. We offer a straightforward return process if you are unsatisfied with your purchase. Please review our policy below for details.

Returns

Our return policy allows you to request a return within 30 days of receiving your item. To qualify for a return, the following conditions must be met:

• The product must be unused and in its original condition.
• All tags must remain attached.
• The item must be returned in its original packaging.
• A receipt or proof of purchase is required.

Non-Returnable Items

• Engraved or Personalized Products: Customized items cannot be returned unless there is a production error that does not match the details provided by the customer.
• Sale Items: Products purchased on sale are not eligible for returns or refunds.

If your product meets the criteria for a return, please contact us at support@whittakersmemorials.com or complete the https://whittakersmemorials.com/caskets-and-memorials-contact-us/ on our website.

How to Start a Return

1. Contact Us:
   Email us at support@whittakersmemorials.com or use the Contact Us form on our website to request a return. Be sure to provide details about the item and your proof of purchase.
2. Approval:
   Once your return request is approved, we will provide instructions on where to send the item.
3. Important Note:
   Items returned without prior approval will not be accepted.

Shipping Costs

Return shipping costs are the customer’s responsibility. If you have questions or concerns about the return process, email us at support@whittakersmemorials.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• Your item is damaged.
• Your item is defective.
• You received the wrong product.

Notifying us right away allows us to assess and resolve the issue promptly.

Important Note:

Items on sale are not eligible for returns or refunds, even in cases of damage or defect.

If you have questions about a specific product, contact us at support@whittakersmemorials.com.

Exchanges

The best way to exchange an item is to:

1. Return the product you currently have following the steps outlined above.
2. Place a new order for the desired item once your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding your refund approval.

Refund Process

• If approved, your refund will be processed within 10 business days.
• The amount will be credited back to your original payment method.

Additional Notes

• It may take additional time for your bank or credit card provider to reflect the refund in your account.
• If more than 15 business days have passed since your refund was approved and you haven’t received it, don’t hesitate to contact us at support@whittakersmemorials.com.

Additional Terms

• Damaged or Defective Items: Items that arrive damaged or defective can be returned within 30 days, provided they are unused and in their original packaging.
• Personalized Products: Engraved or customized products cannot be returned unless a production error was not included in the customer’s provided details.
• Return Shipping: Customers are responsible for covering the shipping costs for returns.
• Sale Items: Sale items are not eligible for return or refund under any circumstances.

At Whittakers Family Memorials, we aim to make your experience as smooth and respectful as possible. If you have any questions about our returns process or policies, please don’t hesitate to contact us.

For further information on UK law visit https://www.gov.uk/accepting-returns-and-giving-refunds